Hbazzi Privacy Policy – Keeping Your Data Safe

Welcome to hbazzi. We understand that your personal information is a highly sensitive matter. This Privacy Policy ("Policy") clearly explains what information is collected when you use the hbazzi platform, how it is used, how long it is retained, and what rights you have over your data.

This Privacy Policy applies equally to hbazzi's website, mobile app, and all other digital services. By creating an account, logging in, or using any of our services, you are deemed to have accepted this policy.

Hbazzi created this policy with Bangladesh players in mind. We believe a privacy policy should be written in plain language so every user can understand it easily. If any part is unclear, our support team is always ready to help.

Hbazzi only collects information that is genuinely needed to provide our services. We do not collect excessive or unnecessary data. The types of information we collect are outlined below.

Information collected directly from you

• Full name, date of birth, and gender
• Email address & mobile number
• Current Address & Country
• National ID or passport number (for KYC verification)
• Payment details such as bKash/Nagad number (full card numbers are not stored)
• Login credentials (password stored in encrypted form)

Automatically Collected Information

We never store your full payment card number, CVV, or bank PIN. All payment processing is handled securely through trusted third-party payment gateways.

Hbazzi uses your information for specific, legitimate purposes only. We never use your data unnecessarily. The key purposes for which we use your information are outlined below.

Primary Use

• Service Delivery: Creating and managing your account, providing gaming services, and processing financial transactions.
• Identity Verification: Verifying your age and identity as part of the KYC process.
• Ensuring security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Customer Support: Resolving your questions and complaints.
• Legal Obligations: Full compliance with applicable laws and regulatory authority directives.

Additional Use (with your consent)

• Sending personalized offers and promotions.
• Improving your platform experience and game recommendations.
• Collecting surveys and feedback.

Hbazzi never sells your personal data or shares it with third parties for advertising purposes. However, there are limited circumstances where sharing your information may be necessary.

Who we may share your information with

• Payment Providers: Payment service providers such as bKash, Nagad, and Rocket to process financial transactions.
• Game Software Providers: Live Casino and slots software providers — only the data necessary to operate the games is shared.
• KYC Verification Services: Approved third-party services for identity verification.
• Law Enforcement: Only when legally required — such as by a court order or a lawful government request.
• Regulatory Authority: Information required for audits or investigations by licensing authorities.

Hbazzi signs strict data processing agreements with all third-party providers, ensuring they may only use your information for defined purposes and are bound to uphold our privacy standards.

The hbazzi website and app use cookies and similar technologies. Cookies are small text files stored on your device that help us recognize you and improve your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Hbazzi retains your data only for as long as necessary. Retention periods are determined based on the type of information and applicable legal obligations.

Once the applicable retention period expires, your data is securely deleted or anonymized. No data is kept indefinitely.

You have a number of important rights over your personal data. hbazzi fully respects these rights and responds to your requests as promptly as possible.

To exercise any of these rights, email us at support@hbazzi.app. We typically respond to requests within 30 days. Complex cases may take a little longer, but we will keep you informed.

Hbazzi protects your data using the highest industry-standard security measures. Our technical and procedural safeguards ensure that no unauthorized party can access your information.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication is available for added security.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Center Security: Our servers are hosted in ISO 27001-certified data centers.
• Staff Training: All our staff are trained to comply with data protection policies.
• Breach Response Plan: In the event of a security breach, affected users will be notified within 72 hours.

That said, no data transmission over the internet is entirely risk-free. While we do everything possible to protect your information, we cannot guarantee 100% security. Please use a strong password and never share it with anyone.

Hbazzi is strictly an adults-only platform. We do not knowingly collect information from or provide services to anyone under the age of 18.

• Date of birth is verified at the time of registration.
• Age is confirmed through the KYC process.
• Any account identified as belonging to a minor is closed immediately.
• If we become aware that any data has been collected from a minor, it will be deleted immediately.

Hbazzi may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and notify you by email.

• For significant changes, you will be notified at least 14 days before they take effect.
• Minor changes may take effect immediately.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy are available upon request.

We recommend reviewing this page regularly to stay up to date with the latest information.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our Data Protection team. We typically respond within 24–48 hours.

If you believe we have not handled your information properly and are unsatisfied with our resolution, you have the right to lodge a complaint with the relevant data protection authority.